Deliveries

NEXT DAY DELIVERY or BOOK YOUR IDEAL DATE

Competitively Priced Nationwide Delivery, London & Surrounding Areas. To obtain delivery options enter your delivery Postcode at checkout.

FREE Collection from five depots throughout London:

Or call 020 8200 0882 for other delivery options.

Please Note: All deliveries are roadside only. *Next day delivery is subject to availability.

It is important that you do not delay in unrolling the turf.

Turf should be rolled out immediately but certainly within 24 hours (maximum) in the autumn/winter and 12 hours (maximum) in the spring/summer.

Turf Express Company operates a fleet of vehicles across the Home Counties. When possible we will use vehicles that are fitted with a crane offloading facility, enabling access to front gardens as well as over walls, fences and hedges.

The company also uses smaller vehicles for more awkward sites with limited access. Delivery notice required is normally next day, and always within two days.

Our drivers will always do their best to site products where they are required. Crane offloading of turf and soil can be placed within 3-4 metres of the vehicle. Smaller vehicles in the fleet can usually access back service roads and/or place goods on to front driveways.

Delivery of Turf, Bulk Bags and pallets of Small Bags Outside M25

• Generally within the M25 pallets are off-loaded using a vehicle mounted hydraulic crane. The crane cannot operate in close proximity to overhead obstructions such as cables or tree branches and cannot be used to lift pallets over parked vehicles.
• We undertake to place the goods as close to your property as is deemed safe by the driver.

 

• Deliveries outside the M25 and the majority of locations are made via pallet carrier on pallets and to kerb side only.
• Vehicles are up to 11 metres (36') long, 2.5 metres (8' 2") wide, 4.6 metres (15') high.
• You must ensure that there are no obstructions to delivery, such as parked cars, low bridges, overhanging branches or weight restrictions.
• It is best if you are in to accept the delivery. We are able to deliver if you are not present and the driver will determine the most appropriate positioning for your goods. With unattended deliveries, Turf Express cannot accept any liability for theft, product deterioration or consequences arising from the positioning of your delivery.
• Pallets are generally off-loaded using a tail lift and positioned using a manual pallet truck. Manual pallet trucks can only operate on a flat, level, concreted surface. They cannot operate on slopes, gravel, earth, grass or any other type of non-solid surface.
• If delivery cannot be made due to access issues or an unsuitable offloading area, a charge of up to £30 per pallet will be made for redelivery or return to Turf Express.

Returns Policy

We do not accept returns.

All sales are final. Due to the perishable nature of our products, we are unable to accept returns once an order has been delivered.

Your statutory cancellation rights

As a consumer, you have a statutory right to cancel your order under the Consumer Contracts Regulations. This is a cancellation right only – it does not constitute a returns policy and does not apply once goods have been delivered and accepted.

For full details of your cancellation rights, please see our Cancellation Policy above and our Terms and Conditions.

Faulty or incorrect items

If your order arrives damaged, defective, or incorrect, please contact us immediately using the details on our website. We will assess the issue and arrange a replacement or refund where appropriate.

For turf specifically: any issues must be reported upon delivery (see the turf care guidance below).

Cancellation Policy;

Following the receipt of your order the turf will be harvested. Once it has been harvested we reserve the right to charge in full. however in receipt of a cancellation we will endeavour to:-

• Cancel harvesting - 24 hours notice needed
• Endeavour to sell the turf elsewhere

However if we can achieve neither of the above the charge will remain

Turf will have been harvested within 24 hours of delivery. Problems with the turf should be noticeable at the time of delivery, and whilst during the laying process. Any further problems should be noticeable within 48 hours of installation. We do therefore not accept responsibility for issues with turf that has not been notified within 48 hours of delivery.