Where do you deliver to?
Delivery is available to UK mainland addresses only.
Can I have delivery on Saturday?
Yes but please contact your local depot for information and cost.
Can I have a timed delivery?
Unfortunately we do not provide this service.
Can you deliver next day?
When you order turf & topsoil before 9am, Monday to Thursday, delivery can be made the following day, subject to availability at the depot. When you order after 9am on Friday the earliest day for delivery is Tuesday. Please note turf can be delivered Tuesday to Friday.
How much notice do you need for delivery?
When you order turf & topsoil before 9am, Monday to Thursday, delivery can be made the following day, subject to availability. An additional charge applies for Saturday delivery. When you order after 9am on Friday the earliest day for delivery is Tuesday. Please note turf can be delivered Tuesday to Friday, or Saturday for an additional charge.
What time will my order be delivered?
Deliveries will usually be made anytime from 8am up until 6pm, Tuesday to Friday. If your delivery has not arrived by 3pm, please call us on 01959 897 605 if you require an estimated time of arrival.
Do I have to be at home when the delivery is made?
It is best if you are in to accept the delivery. We are able to deliver if you are not present and the driver will determine the most appropriate positioning for your goods. With unattended deliveries, London Lawn Turf cannot accept any liability for theft, product deterioration or consequences arising from the positioning of your delivery.
What does kerbside mean?
Kerbside delivery means that the delivery will be placed as close to your property as possible, as deemed safe by the driver.
Does delivery have to be kerbside?
To avoid damage to your property by heavy vehicles, delivery of turf & topsoil can be made to kerbside only. This means we undertake to place the goods as close to your property as deemed safe by the driver. For further information regarding our method of delivery, please see our Delivery Policy.
What type of off-loading does the vehicle have?
Within the M25 pallets will usually be off-loaded using a vehicle mounted hydraulic crane which lowers the pallet to ground level. For further delivery information please see our Delivery Policy. If you have any concerns about delivery, please contact us on 01959 897 605 as other options may be available.
Can deliveries be made into the back garden?
No, delivery is to kerbside only. Further information can be found in our Delivery Policy.
Are your bulk bags and pallets returnable?
Our bulk bags and pallets are 'non-returnable'. Please dispose of them responsibly.
Will you contact me to confirm delivery?
Please leave your contact number and instructions in the delivery notes section if you would like the driver to contact you before delivery and they will endeavour to do so.
Can I track my order?
For deliveries of turf, topsoil, compost, soil improver, bark or topdressing, if your delivery has not arrived by 3pm, please call us on 01959 897 605 if you require an estimated time of arrival.
Does the price include delivery?
The delivery cost is calculated at the ‘check out’ stage of the process.